Frequently Asked Questions
Everything you need to know about your next playtime adventure.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days. Once your order is dispatched, you will receive a tracking number via email to follow your package's journey.
What is your return policy for toys?
We offer a 30-day return policy for most items. Toys must be in their original, unopened packaging and in a resalable condition to qualify for a full refund.
Are your products safety tested?
Absolutely. All toys at Cheeky Monkey Toys meet or exceed international safety standards (including ASTM and EN71) to ensure they are safe for your little ones.
Do you offer gift wrapping services?
Yes! You can select our 'Monkey Gift Wrap' option at checkout for a small fee. We can also include a personalized handwritten note for the recipient.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Can I change or cancel my order after it has been placed?
We process orders quickly, but if you contact us within 1 hour of placement, we will do our best to accommodate any changes or cancellations.